Advocacy and Intervention
Consumer Complaint
When a business violates New Mexico or Federal law and a consumer cannot resolve the dispute directly with the business, our Advocacy and Intervention advocates may be able to step in and help. Our advocates monitor business practices for patterns of fraudulent or unfair business practices and may make referrals to our Consumer and Environmental Protection Division for review and enforcement of New Mexico consumer laws. In some cases, advocates may be able to persuade a business to change its determination without the consumer’s having to seek private counsel. Please note that our advocates cannot become involved in your consumer dispute if you have already retained an attorney and cannot represent individuals if litigation is needed. Our services are available to mediate disputes at no charge to the consumer. Our Consumer and Environmental Protection Division litigates, but represents only the State’s interests, and not those of individuals wronged.
Mortgage Lender Complaint
The Homeownership Preservation Program actively monitors compliance with various mortgage settlements, enforces state and federal laws that impact homeowners, accepts complaints from New Mexico homeowners against mortgage banks and provides assistance to homeowners who have been the victim of foreclosure rescue scams. To file a complaint against your mortgage servicers or if you have been the victim of a foreclosure rescue scam.
Mortgage Scam Complaint
The Homeownership Preservation Program actively monitors compliance with various mortgage settlements, enforces state and federal laws that impact homeowners, accepts complaints from New Mexico homeowners against mortgage banks and provides assistance to homeowners who have been the victim of foreclosure rescue scams. To file a complaint against your mortgage servicers or if you have been the victim of a foreclosure rescue scam.
Consumer Complaint Involving Vehicle
When a business violates New Mexico or Federal law and a consumer cannot resolve the dispute directly with the business, our Advocacy and Intervention advocates may be able to step in and help. Our advocates monitor business practices for patterns of fraudulent or unfair business practices and may make referrals to our Consumer and Environmental Protection Division for review and enforcement of New Mexico consumer laws. In some cases, advocates may be able to persuade a business to change its determination without the consumer’s having to seek private counsel. Please note that our advocates cannot become involved in your consumer dispute if you have already retained an attorney and cannot represent individuals if litigation is needed. Our services are available to mediate disputes at no charge to the consumer. Our Consumer and Environmental Protection Division litigates, but represents only the State’s interests, and not those of individuals wronged.
Report a Scam
The Advocacy and Intervention Division at the New Mexico Office of Attorney General wants to hear about scams that affect people in New Mexico. However, our advocates will always encourage you to report a scam to the Federal Trade Commission, which keeps a constant and current log of scams, that keeps and compiles the national “do not call” registry, and that sometimes can help consumers recover funds taken by a scammer. To submit to the FTC visit the website ReportFraud.ftc.gov.
Patient Debt Collection
New Mexico Law provides certain protections to consumers regarding medical debt collection and billing practices. If you have a medical debt dispute or a complaint about the billing practices of a health care provider our Advocacy and Intervention advocates may be able to step in and help. Our advocates monitor business practices to ensure that they conform to New Mexico law and may make referrals to our Consumer and Environmental Protection Division for review and enforcement. Please note that our office cannot represent individuals if litigation is needed. Our services are available to mediate disputes at no charge to the consumer. Our Consumer and Environmental Protection Division litigates, but represents only the State’s interests, and not those of individuals wronged.
Charitable Organizations
Charitable Organization Complaint
The Office of the Attorney General oversees charities (except for religious and educational organizations) that exist, operate or solicit contributions in this state. The office has the duty to protect the interests of all beneficiaries of charities within its jurisdiction. The Office of the Attorney General may conduct investigations and bring legal actions to protect the assets of New Mexico charities and ensure that the assets are used for their intended charitable purposes as well as protect New Mexico’s citizens from unlawful solicitation practices by fundraisers.
Governmental - Open Meetings Act or Inspection of Public Record Act
Open Meetings (OMA) Complaint
Under the Open Meetings Act (“OMA”), the Office of the Attorney General (“OAG”) has the discretion and authority to enforce the OMA’s provisions. NMSA 1978, § 10-15-3(B). Generally, the OAG reviews and issues determinations regarding whether public agencies have violated the OMA. All OMA complaints submitted to the OAG, including any attached materials and any correspondence regarding those complaints, are public records subject to public inspection. Additionally, OMA complaints and determinations from the OAG may be posted on our website.
All complaints submitted to the Office of the Attorney General will be reviewed for potential OMA violations. The OAG may dismiss those complaints that fall outside OMA’s purview and those for which no remedy is available under OMA, or forward OMA complaints to another appropriate agency for resolution. Please note that the OAG does not represent complainants in suits against public bodies.
Inspection of Public Records (IPRA) Complaint
Under the Inspection of Public Records Act (“IPRA”), the Office of the Attorney General (“OAG”) has the discretion and authority to enforce the IPRA’s provisions. NMSA 1978, § 14-2-12. Generally, the OAG reviews and issues determinations regarding whether public agencies have violated the IPRA. All IPRA complaints submitted to the OAG, including any attached materials and any correspondence regarding those complaints, are public records subject to public inspection. Additionally, IPRA complaints and determinations from the OAG may be posted on our website.
All complaints submitted to the OAG will be reviewed for potential IPRA violations. The OAG may dismiss those complaints that fall outside IPRA’s purview and those for which there is no remedy available under IPRA, or forward IPRA complaints to another appropriate agency for resolution. Please note that the OAG does not represent complainants in suits against public bodies.
Medicaid Provider Fraud and Abuse
Fraud committed by Medicaid provider
The Medicaid Fraud Control Division is a criminal law enforcement unit of the Office of the Attorney General that enforces the Medicaid Fraud Act and the Resident Abuse and Neglect Act. The Division investigates and prosecutes Medicaid providers who commit fraud and/or resident abuse, neglect and exploitation in long-term care facilities. The unit also pursues civil monetary repayment of Medicaid program funds when a Medicaid provider does not provide adequate services to recipients.
Abuse, Neglect, or Exploitation
The Medicaid Fraud Control Division is a criminal law enforcement unit of the Office of the Attorney General that enforces the Medicaid Fraud Act and the Resident Abuse and Neglect Act. The Division investigates and prosecutes Medicaid providers who commit fraud and/or resident abuse, neglect and exploitation in long-term care facilities. The unit also pursues civil monetary repayment of Medicaid program funds when a Medicaid provider does not provide adequate services to recipients.
*NEW* - Fire Recovery
Fire Recovery Scam
Many people that have been impacted by the Hermit's Peak and Calf Canyon fires have hired people or businesses to help them recover. If you feel that you have been wronged by someone you have hired related to the Hermit's Peak or Calf Canyon fires, please complete this form. Completing this form will help us identify issues and patterns that may require intervention.
Fire Recovery Governmental
Many governmental agencies have begun to support people impacted by the Hermit's Peak and Calf Canyon fires. Our office is monitoring issues that may be preventing appropriate recovery for those affected. Completing this form will help us identify issues and patterns that may require intervention.
Fire Recovery Attorney
Many people that have been impacted by the Hermit's Peak and Calf Canyon fires have hired attorneys to help them through the recovery process. Attorneys are required to follow a strict professional code of conduct, including ethical responsibilities toward their clients. Our office is monitoring issues related to these relationships. Completing this form will help us identify issues and patterns that may require intervention.