Index

Consumer and Family Advocacy Services

Consumer Complaint

When a business violates New Mexico or Federal law and a consumer cannot resolve the dispute directly with the business, our Consumer and Family Advocacy Services advocates may be able to step in and help. Our advocates monitor business practices for patterns of fraudulent or unfair business practices and may make referrals to our Consumer and Environmental Protection Division for review and enforcement of New Mexico consumer laws. In some cases, advocates may be able to persuade a business to change its determination without the consumer’s having to seek private counsel. Please note that our advocates cannot become involved in your consumer dispute if you have already retained an attorney and cannot represent individuals if litigation is needed. Our services are available to mediate disputes at no charge to the consumer. Our Consumer and Environmental Protection Division litigates, but represents only the State’s interests, and not those of individuals wronged.


Consumer Complaint Involving Vehicle

When a business violates New Mexico or Federal law and a consumer cannot resolve the dispute directly with the business, our Consumer and Family Advocacy Services advocates may be able to step in and help. Our advocates monitor business practices for patterns of fraudulent or unfair business practices and may make referrals to our Consumer and Environmental Protection Division for review and enforcement of New Mexico consumer laws. In some cases, advocates may be able to persuade a business to change its determination without the consumer’s having to seek private counsel. Please note that our advocates cannot become involved in your consumer dispute if you have already retained an attorney and cannot represent individuals if litigation is needed. Our services are available to mediate disputes at no charge to the consumer. Our Consumer and Environmental Protection Division litigates, but represents only the State’s interests, and not those of individuals wronged.


Citizen Concern

The Consumer and Family Advocacy Services Division can provide links to other agencies that can help resolve problems involving governments rather than private businesses. Our advocates also may be able to help consumers navigate the sometimes complex web of responsibilities among or between government agencies. If you are a person concerned with government misconduct or need help finding someone to help intervene on your behalf, you may be able to find help from our advocates. Please note that we cannot help with every kind of problem but will do our best to help or to find others who can.


Report a Scam

The Consumer and Family Advocacy Services Division at the New Mexico Office of Attorney General wants to hear about scams that affect people in New Mexico. However, our advocates will always encourage you to report a scam to the Federal Trade Commission, which keeps a constant and current log of scams, that keeps and compiles the national “do not call” registry, and that sometimes can help consumers recover funds taken by a scammer. To submit a complaint to the FTC visit the FTC Complaint Assistant website.


Home Preservation Program

Mortgage Lender Complaint

The Homeownership Preservation Program actively monitors compliance with various mortgage settlements, enforces state and federal laws that impact homeowners, accepts complaints from New Mexico homeowners against mortgage banks and provides assistance to homeowners who have been the victim of foreclosure rescue scams. To file a complaint against your mortgage servicers or if you have been the victim of a foreclosure rescue scam.


Mortgage Scam Complaint

The Homeownership Preservation Program actively monitors compliance with various mortgage settlements, enforces state and federal laws that impact homeowners, accepts complaints from New Mexico homeowners against mortgage banks and provides assistance to homeowners who have been the victim of foreclosure rescue scams. To file a complaint against your mortgage servicers or if you have been the victim of a foreclosure rescue scam.


Charitable Organizations

Charitable Organization Complaint

The Office of the Attorney General oversees charities (except for religious and educational organizations) that exist, operate or solicit contributions in this state. The office has the duty to protect the interests of all beneficiaries of charities within its jurisdiction. The Office of the Attorney General may conduct investigations and bring legal actions to protect the assets of New Mexico charities and ensure that the assets are used for their intended charitable purposes as well as protect New Mexico’s citizens from unlawful solicitation practices by fundraisers.


Sunshine Laws - Open Meetings Act and Inspection of Public Record Act

Open Meetings (OMA) Complaint

Under the Open Meetings Act (“OMA”), the Office of the Attorney General (“OAG”) has the discretion and authority to enforce the OMA’s provisions. NMSA 1978, § 10-15-3(B). Generally, the OAG reviews and issues determinations regarding whether public agencies have violated the OMA. All OMA complaints submitted to the OAG, including any attached materials and any correspondence regarding those complaints, are public records subject to public inspection. Additionally, OMA complaints and determinations from the OAG may be posted on our website.

All complaints submitted to the Office of the Attorney General will be reviewed for potential OMA violations. The OAG may dismiss those complaints that fall outside OMA’s purview and those for which no remedy is available under OMA, or forward OMA complaints to another appropriate agency for resolution. Please note that the OAG does not represent complainants in suits against public bodies.


Inspection of Public Records (IPRA) Complaint

Under the Inspection of Public Records Act (“IPRA”), the Office of the Attorney General (“OAG”) has the discretion and authority to enforce the IPRA’s provisions. NMSA 1978, § 14-2-12. Generally, the OAG reviews and issues determinations regarding whether public agencies have violated the IPRA. All IPRA complaints submitted to the OAG, including any attached materials and any correspondence regarding those complaints, are public records subject to public inspection. Additionally, IPRA complaints and determinations from the OAG may be posted on our website.

All complaints submitted to the OAG will be reviewed for potential IPRA violations. The OAG may dismiss those complaints that fall outside IPRA’s purview and those for which there is no remedy available under IPRA, or forward IPRA complaints to another appropriate agency for resolution. Please note that the OAG does not represent complainants in suits against public bodies.


Medicaid Provider Fraud and Abuse

Fraud committed by Medicaid provider

The Medicaid Fraud Control Division is a criminal law enforcement unit of the Office of the Attorney General that enforces the Medicaid Fraud Act and the Resident Abuse and Neglect Act. The Division investigates and prosecutes Medicaid providers who commit fraud and/or resident abuse, neglect and exploitation in long-term care facilities. The unit also pursues civil monetary repayment of Medicaid program funds when a Medicaid provider does not provide adequate services to recipients.


Abuse, Neglect, or Exploitation

The Medicaid Fraud Control Division is a criminal law enforcement unit of the Office of the Attorney General that enforces the Medicaid Fraud Act and the Resident Abuse and Neglect Act. The Division investigates and prosecutes Medicaid providers who commit fraud and/or resident abuse, neglect and exploitation in long-term care facilities. The unit also pursues civil monetary repayment of Medicaid program funds when a Medicaid provider does not provide adequate services to recipients.


Criminal

Criminal Complaint

In an effort to better serve the citizens of New Mexico, please read this important information as it bears directly on our ability to address your complaint.

  • The NM Office of Attorney General Special Investigations Division (SID) is not a first responder agency, if you are reporting an emergency or a matter of life or death please call 911 to reach your regional law enforcement agencies first responders. If your complaint concerns the abuse and neglect of a child, please call 1-855-333-SAFE [7233] or #SAFE from a cell phone.
  • The OAG SID investigates allegations of violations of criminal law which occurred within the State of New Mexico. The OAG SID does not have the authority to investigate crimes on Federal or tribal land. The OAG SID does not investigate matters already being prosecuted or investigated by another agency.
  • Please include all available information relevant to your complaint (bank statements, recordings, court pleadings, police reports, etc.). This is critical when making assessments on case viability and appropriateness for investigation by this agency.
  • Please indicate where all allegations of violations of criminal law occurred within the state. Be as specific as possible, county, city, street coordinates, etc. This information will help to determine jurisdictional venue.
  • Please provide our office with all the information you have in regard to your complaint. The more information we have will allow our office to make a complete and comprehensive analysis of your matter.

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